Privacy Policy

Last Updated: 18 September 2023

The Unknown Film Company (“us,” “we,” or “our”) operates (the “Website”). This Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Information You Provide: We may collect personal information you provide when you:

  • Create an account.
  • Make a purchase.
  • Contact us for support or inquiries.
  • Subscribe to our newsletter or updates.

1.2. Automatically Collected Information: We may collect certain information automatically when you visit our Website, including:

  • IP address.
  • Browser type.
  • Operating system.
  • Referring URLs.
  • Pages visited.
  • Interaction with our Website and advertisements.

1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Website and collect data about your interactions. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1. Providing Services: We may use your information to:

  • Process transactions and orders.
  • Provide customer support.
  • Send you updates and newsletters.
  • Personalize your experience.
  • Improve our Website and services.

2.2. Legal Obligations: We may also process your information to comply with legal obligations or protect our rights, privacy, safety, or property.

3. Third-Party Services and Plugins

3.1. WooCommerce: We use WooCommerce for e-commerce functionality. Your payment and order information are processed by WooCommerce. Please refer to the WooCommerce Privacy Policy for details.

3.2. Wistia Video Embed: We embed videos using Wistia. Please review the Wistia Privacy Policy for information on how they handle data.

3.3. Google reCAPTCHA: We use Google reCAPTCHA to prevent spam and abuse. Your use of reCAPTCHA is subject to Google’s Privacy Policy.

3.4. Google Analytics: We utilize Google Analytics to collect and analyze data about your interactions with our Website. Google’s use of your information is governed by their Terms of Service and Privacy Policy.

3.5. Matomo Local Server Tracking: We use Matomo for local server tracking. For information on how Matomo handles data, please see their Privacy Policy.

3.6. Google Fonts: Google Fonts may be used to enhance the appearance of our Website. Please refer to the Google Fonts Terms of Service for details.

3.7. Stripe for WooCommerce: When you make payments through our Website, Stripe for WooCommerce handles your payment information. Review the Stripe Terms of Service for more information.

3.8. Razorpay Payments Plugin for WooCommerce: We use the Razorpay Payments Plugin for WooCommerce to process certain payments. Refer to the Razorpay Terms of Service for their data practices.

4. Data Security

4.1. Security Measures: We implement reasonable security measures to protect your personal information. However, no method of data transmission or storage is entirely secure. We cannot guarantee the security of your information.

5. Your Choices

5.1. Opting Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the emails we send or by contacting us by sending a message from here.

6. Changes to Privacy Policy

6.1. Modification: We reserve the right to update this Privacy Policy to reflect changes to our data practices. Any changes will be posted on this page, along with the effective date.

7. Contact Us

7.1. Contact: If you have questions or concerns about this Privacy Policy, please contact us by sending a message from here.

By using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the associated Terms and Conditions. If you do not agree with our practices, please discontinue your use of the Website.